Customer Service Representative

Salary Range for Customer Service Representative in Administrative and Support Services

The salary range for a Customer Service Representative in Administrative and Support Services is typically between $30,000 to $45,000 per year.

Sample Job Description for Customer Service Representative in Administrative and Support Services Industry

Job Objective:

As A Customer Service Representative, You Will Be Responsible For Providing Assistance To Customers With Their Inquiries, Complaints, And Issues. Your Main Objective Will Be To Ensure Customer Satisfaction By Providing High-Quality Services And Addressing Their Concerns In A Timely And Professional Manner.

Job Requirements:

1. High School Diploma Or Equivalent 2. Excellent Communication Skills, Both Verbal And Written 3. Strong Problem-Solving Skills 4. Ability To Work In A Fast-Paced Environment 5. Good Computer Skills And Experience With Customer Service Software 6. Ability To Multitask And Prioritize Tasks Effectively 7. Good Interpersonal Skills And Ability To Work Well In A Team 8. Flexibility To Work In Different Shifts 9. Ability To Handle Difficult Customers With Patience And Empathy 10. Knowledge Of Customer Service Principles And Practices

Job Responsibilities:

1. Answering Customer Inquiries And Resolving Their Concerns Through Phone, Email, Or Chat 2. Maintaining Accurate Records Of Customer Interactions And Transactions 3. Providing Product And Service Information To Customers 4. Identifying And Escalating Priority Issues To The Appropriate Department 5. Processing Customer Orders, Returns, And Exchanges 6. Handling Customer Complaints And Resolving Them In A Timely And Professional Manner 7. Collaborating With Other Departments To Ensure Customer Satisfaction 8. Continuously Updating Knowledge Of Products, Services, And Policies 9. Meeting And Exceeding Customer Service Targets And Goals 10. Providing Feedback To Management Regarding Customer Concerns And Trends.

Top 10 Employers for Customer Service Representative in Administrative and Support Services:

1. Teleperformance - Paris, France - https://www.teleperformance.com/ 2. Convergys - Cincinnati, Ohio - https://www.convergys.com/ 3. Alorica - Irvine, California - https://www.alorica.com/ 4. Sitel - Miami, Florida - https://www.sitel.com/ 5. Sykes Enterprises - Tampa, Florida - https://www.sykes.com/ 6. Concentrix - Fremont, California - https://www.concentrix.com/ 7. Arvato - Gütersloh, Germany - https://www.arvato.com/ 8. TeleTech - Englewood, Colorado - https://www.ttec.com/ 9. VXI Global Solutions - Los Angeles, California - https://www.vxi.com/ 10. HGS - Bangalore, India - https://www.teamhgs.com/

Career Path for Customer Service Representative in Administrative and Support Services:

1. High school diploma or equivalent 2. Entry-level customer service position (1-2 years) 3. Customer service representative (2-3 years) 4. Senior customer service representative (3-5 years) 5. Customer service supervisor (5-7 years) 6. Customer service manager (7+ years) Degree requirements: While a degree is not always required for this position, a bachelor's degree in business, communications, or a related field can be helpful in advancing in your career. Recommended number of years in each position: It is recommended to spend at least 2-3 years in each position before advancing to the next level.

Top 5 Countries by Customer Service Representative in Administrative and Support Services:

1. United States 2. India 3. Philippines 4. Canada 5. United Kingdom

Top 5 Countries with Established Administrative and Support Services:

1. United States 2. India 3. Philippines 4. China 5. United Kingdom