Technical Support Specialist

Salary Range for Technical Support Specialist in Computer Systems Design and Related Services

$40,000 - $70,000 per year

Sample Job Description for Technical Support Specialist in Computer Systems Design and Related Services Industry

Job Description:

As A Technical Support Specialist In The Field Of Computer Systems Design And Related Services, Your Main Objective Is To Provide Technical Assistance And Support To Clients Or Internal Staff Regarding Computer Systems, Hardware, Software, And Network-Related Issues. You Will Be Responsible For Diagnosing And Resolving Technical Problems, Offering Guidance And Advice, And Ensuring Customer Satisfaction.

Job Requirements:

1. Bachelor'S Degree In Computer Science Or A Related Field. 2. Proven Experience In Technical Support Or A Similar Role. 3. In-Depth Knowledge Of Computer Systems, Hardware, Software, And Network Technologies. 4. Strong Problem-Solving And Troubleshooting Skills. 5. Excellent Communication And Customer Service Skills. 6. Ability To Work Well Under Pressure And Manage Multiple Priorities. 7. Familiarity With Remote Desktop Applications And Help Desk Software. 8. Knowledge Of Operating Systems Such As Windows, Macos, And Linux. 9. Understanding Of Computer Networks, Tcp/Ip, And Dns. 10. Certifications Such As Comptia A+, Network+, Or Microsoft Certified Solutions Associate (Mcsa) Are A Plus.

Job Responsibilities:

1. Responding To Customer Inquiries And Resolving Technical Issues Via Phone, Email, Or Chat. 2. Diagnosing And Troubleshooting Hardware, Software, And Network Problems. 3. Providing Step-By-Step Instructions And Guidance To Customers. 4. Escalating Complex Issues To Higher-Level Support Or Development Teams. 5. Documenting And Maintaining Technical Support Records And Solutions. 6. Collaborating With Colleagues To Improve Support Processes And Knowledge Base. 7. Keeping Up-To-Date With The Latest Technologies And Industry Trends. 8. Assisting In The Testing And Evaluation Of New Software Or Hardware. 9. Conducting Training Sessions For Clients Or Internal Staff When Necessary. 10. Ensuring Customer Satisfaction By Meeting Service Level Agreements And Resolving Issues Promptly.

Top 10 Employers for Technical Support Specialist in Computer Systems Design and Related Services:

1. IBM - Headquarters: Armonk, New York, USA - Website: www.ibm.com 2. Accenture - Headquarters: Dublin, Ireland - Website: www.accenture.com 3. HP Inc. - Headquarters: Palo Alto, California, USA - Website: www.hp.com 4. Dell Technologies - Headquarters: Round Rock, Texas, USA - Website: www.dell.com 5. Microsoft Corporation - Headquarters: Redmond, Washington, USA - Website: www.microsoft.com 6. Cisco Systems, Inc. - Headquarters: San Jose, California, USA - Website: www.cisco.com 7. Intel Corporation - Headquarters: Santa Clara, California, USA - Website: www.intel.com 8. Oracle Corporation - Headquarters: Redwood City, California, USA - Website: www.oracle.com 9. Fujitsu Limited - Headquarters: Tokyo, Japan - Website: www.fujitsu.com 10. SAP SE - Headquarters: Walldorf, Germany - Website: www.sap.com

Career Path for Technical Support Specialist in Computer Systems Design and Related Services:

1. Entry-level Support Technician or Help Desk Analyst (1-2 years) 2. Technical Support Specialist (2-4 years) 3. Senior Technical Support Specialist or Team Lead (4-6 years) 4. Technical Support Manager or IT Manager (6+ years)

Top 5 Countries by Technical Support Specialist in Computer Systems Design and Related Services:

1. United States 2. India 3. Canada 4. United Kingdom 5. Australia

Top 5 Countries with Established Computer Systems Design and Related Services:

1. United States 2. India 3. China 4. United Kingdom 5. Germany