Customer Service Representative

Salary Range for Customer Service Representative in Professional Employer Organizations

The salary range for a Customer Service Representative in a Professional Employer Organizations company typically falls between $30,000 to $45,000 per year.

Sample Job Description for Customer Service Representative in Professional Employer Organizations Industry

Job Description:

As A Customer Service Representative In A Professional Employer Organizations (Peo) Company, Your Primary Objective Is To Provide Excellent Customer Service And Support To Clients. You Will Be Responsible For Managing Client Inquiries, Resolving Issues, And Ensuring Client Satisfaction. This Role Requires Strong Communication Skills, Problem-Solving Abilities, And A Customer-Centric Approach.

Job Requirements:

1. High School Diploma Or Equivalent; A Bachelor'S Degree Is Preferred. 2. Proven Experience In Customer Service Or A Related Field. 3. Excellent Verbal And Written Communication Skills. 4. Strong Problem-Solving And Decision-Making Abilities. 5. Ability To Handle Multiple Tasks And Prioritize Effectively. 6. Proficient In Using Customer Service Software And Systems. 7. Knowledge Of Peo Industry Practices And Regulations Is A Plus. 8. Ability To Work In A Fast-Paced And Dynamic Environment. 9. Strong Attention To Detail And Accuracy. 10. Ability To Work Collaboratively With Cross-Functional Teams.

Job Responsibilities:

1. Responding To Client Inquiries Via Phone, Email, Or Chat In A Timely And Professional Manner. 2. Understanding Client Needs And Providing Appropriate Solutions Or Recommendations. 3. Resolving Client Issues And Escalating Complex Cases To The Appropriate Departments. 4. Maintaining Accurate And Up-To-Date Client Records And Documentation. 5. Collaborating With Internal Teams To Address Client Concerns And Ensure Client Satisfaction. 6. Providing Product And Service Information To Clients. 7. Processing Client Requests, Such As Enrollment, Termination, Or Billing Adjustments. 8. Assisting With Client Onboarding And Orientation. 9. Conducting Client Satisfaction Surveys And Analyzing Feedback. 10. Continuously Updating Knowledge Of Peo Industry Trends And Practices.

Top 10 Employers for Customer Service Representative in Professional Employer Organizations:

1. TriNet - HQ Location: Dublin, California, USA - Website: www.trinet.com 2. Insperity - HQ Location: Kingwood, Texas, USA - Website: www.insperity.com 3. ADP TotalSource - HQ Location: Roseland, New Jersey, USA - Website: www.adp.com 4. Paychex - HQ Location: Rochester, New York, USA - Website: www.paychex.com 5. Oasis, a Paychex Company - HQ Location: West Palm Beach, Florida, USA - Website: www.oasisadvantage.com 6. G&A Partners - HQ Location: Houston, Texas, USA - Website: www.gnapartners.com 7. Trinet Employer Group - HQ Location: Bradenton, Florida, USA - Website: www.trinet.com 8. Insync - HQ Location: Tampa, Florida, USA - Website: www.insync-hcs.com 9. CoAdvantage - HQ Location: Tampa, Florida, USA - Website: www.coadvantage.com 10. Justworks - HQ Location: New York, New York, USA - Website: www.justworks.com

Career Path for Customer Service Representative in Professional Employer Organizations:

1. Entry-level positions: Customer Service Associate, Administrative Assistant - 1-2 years 2. Intermediate positions: Customer Service Representative, Account Coordinator - 2-4 years 3. Senior positions: Senior Customer Service Representative, Client Services Manager - 4-6 years 4. Management positions: Customer Service Manager, Client Relations Director - 6-8 years Recommended number of years in each position may vary depending on individual performance and opportunities for growth.

Top 5 Countries by Customer Service Representative in Professional Employer Organizations:

1. United States 2. India 3. Philippines 4. United Kingdom 5. Canada

Top 5 Countries with Established Professional Employer Organizations:

1. United States 2. Canada 3. United Kingdom 4. Germany 5. Australia