Customer Service Representative

Salary Range for Customer Service Representative in Telecommunications Resellers

$30,000 - $45,000 per year

Sample Job Description for Customer Service Representative in Telecommunications Resellers Industry

Job Description:

As A Customer Service Representative In A Telecommunications Resellers Company, Your Primary Objective Is To Provide Exceptional Customer Service And Support To Clients. You Will Be Responsible For Handling Inquiries, Resolving Issues, And Ensuring Customer Satisfaction.

Job Requirements:

1. High School Diploma Or Equivalent (Some Positions May Require A Degree) 2. Excellent Communication And Interpersonal Skills 3. Proficiency In Customer Service Software And Computer Systems 4. Ability To Multitask And Work In A Fast-Paced Environment 5. Strong Problem-Solving Skills 6. Knowledge Of Telecommunications Products And Services 7. Patience And Empathy When Dealing With Customer Concerns 8. Ability To Work Independently And As Part Of A Team 9. Attention To Detail And Accuracy 10. Ability To Adapt To Changing Technology And Industry Trends

Job Responsibilities:

1. Respond To Customer Inquiries Via Phone, Email, Or Chat In A Timely And Professional Manner 2. Provide Accurate Information About Products, Services, And Pricing 3. Assist Customers With Troubleshooting Technical Issues And Provide Appropriate Solutions 4. Handle And Resolve Customer Complaints Or Concerns Effectively 5. Process Orders, Returns, And Exchanges Accurately 6. Ensure Customer Satisfaction By Exceeding Expectations And Building Positive Relationships 7. Collaborate With Other Departments To Resolve Customer Issues And Improve Overall Service 8. Maintain Customer Databases And Update Customer Information As Needed 9. Stay Updated On Industry Trends, Products, And Services 10. Meet Or Exceed Performance Metrics And Goals Set By The Company

Top 10 Employers for Customer Service Representative in Telecommunications Resellers:

1. AT&T - Dallas, Texas, USA - www.att.com 2. Verizon - New York, USA - www.verizon.com 3. T-Mobile - Bellevue, Washington, USA - www.t-mobile.com 4. Vodafone - London, United Kingdom - www.vodafone.com 5. Telefonica - Madrid, Spain - www.telefonica.com 6. Orange - Paris, France - www.orange.com 7. China Mobile - Beijing, China - www.chinamobileltd.com 8. Deutsche Telekom - Bonn, Germany - www.telekom.com 9. NTT Docomo - Tokyo, Japan - www.nttdocomo.co.jp 10. Telstra - Melbourne, Australia - www.telstra.com.au

Career Path for Customer Service Representative in Telecommunications Resellers:

1. Customer Service Representative - 1-3 years 2. Senior Customer Service Representative - 3-5 years 3. Team Leader or Supervisor - 5-8 years 4. Customer Service Manager - 8-10 years 5. Director of Customer Service - 10+ years Recommended degree: Bachelor's degree in Business Administration or a related field.

Top 5 Countries by Customer Service Representative in Telecommunications Resellers:

1. United States 2. United Kingdom 3. Germany 4. France 5. Australia

Top 5 Countries with Established Telecommunications Resellers:

1. United States 2. China 3. Japan 4. Germany 5. United Kingdom