Call Center Representative

Salary Range for Call Center Representative in Telephone Answering Services

$25,000 - $40,000 per year

Sample Job Description for Call Center Representative in Telephone Answering Services Industry

Job Description:

The Role Of A Call Center Representative In A Telephone Answering Services Company Is To Handle Incoming And Outgoing Customer Calls, Providing Excellent Customer Service And Resolving Any Issues Or Inquiries. The Main Objective Of This Position Is To Ensure Customer Satisfaction And Maintain A High Level Of Professionalism.

Job Requirements:

1. High School Diploma Or Equivalent 2. Excellent Verbal And Written Communication Skills 3. Strong Problem-Solving And Multitasking Abilities 4. Good Knowledge Of Customer Service Principles And Practices 5. Proficiency In Using Computer Systems And Crm Software 6. Ability To Work In A Fast-Paced And High-Pressure Environment 7. Strong Organizational And Time Management Skills 8. Ability To Work Independently As Well As In A Team 9. Flexibility To Work In Shifts, Including Evenings, Weekends, And Holidays 10. Prior Experience In A Call Center Or Customer Service Role Is Preferred

Job Responsibilities:

1. Answer Incoming Customer Calls And Provide Accurate Information Or Assistance 2. Handle Customer Inquiries, Complaints, And Requests In A Professional And Timely Manner 3. Identify And Escalate Priority Issues To The Appropriate Department Or Supervisor 4. Maintain Customer Records And Update Information In The Crm System 5. Follow Company Policies And Procedures For Call Handling And Customer Service 6. Meet Or Exceed Individual And Team Performance Targets And Metrics 7. Collaborate With Team Members And Share Knowledge To Improve Overall Customer Experience 8. Stay Updated On Product Knowledge And Company Offerings 9. Provide Feedback And Suggestions For Process Improvements 10. Adhere To Strict Confidentiality Guidelines And Protect Customer Information

Top 10 Employers for Call Center Representative in Telephone Answering Services:

1. Teleperformance - HQ Location: France - Website: www.teleperformance.com 2. Alorica - HQ Location: United States - Website: www.alorica.com 3. Sykes Enterprises - HQ Location: United States - Website: www.sykes.com 4. Convergys (now Concentrix) - HQ Location: United States - Website: www.concentrix.com 5. Sitel Group - HQ Location: United States - Website: www.sitel.com 6. TeleTech (now TTEC) - HQ Location: United States - Website: www.ttec.com 7. Arvato - HQ Location: Germany - Website: www.arvato.com 8. Serco - HQ Location: United Kingdom - Website: www.serco.com 9. Hinduja Global Solutions - HQ Location: India - Website: www.teamhgs.com 10. VXI Global Solutions - HQ Location: United States - Website: www.vxi.com

Career Path for Call Center Representative in Telephone Answering Services:

1. Entry-level position: Call Center Representative - 1-2 years 2. Senior Call Center Representative - 2-4 years 3. Team Leader or Supervisor - 4-6 years 4. Call Center Manager - 6-8 years 5. Operations Manager or Customer Service Manager - 8+ years

Top 5 Countries by Call Center Representative in Telephone Answering Services:

1. United States 2. Philippines 3. India 4. United Kingdom 5. Canada

Top 5 Countries with Established Telephone Answering Services:

1. United States 2. United Kingdom 3. India 4. Canada 5. Australia