Technical Support Specialist

Salary Range for Technical Support Specialist in Wired and Wireless Telecommunications (except Satellite)

$40,000 - $70,000 per year

Sample Job Description for Technical Support Specialist in Wired and Wireless Telecommunications (except Satellite) Industry

Job Description:

The Technical Support Specialist In Wired And Wireless Telecommunications (Except Satellite) Plays A Critical Role In Ensuring The Smooth Operation And Maintenance Of The Company'S Telecommunications Systems. The Primary Objective Of This Position Is To Provide Technical Support And Assistance To Both Internal Teams And External Customers, Resolving Any Issues Or Concerns That May Arise.

Job Requirements:

1. Bachelor'S Degree In Telecommunications, Computer Science, Or Related Field. 2. Strong Knowledge Of Wired And Wireless Telecommunications Systems. 3. Proficiency In Troubleshooting And Resolving Technical Issues. 4. Excellent Communication And Customer Service Skills. 5. Ability To Work Independently And As Part Of A Team. 6. Attention To Detail And Strong Problem-Solving Abilities. 7. Familiarity With Network Protocols And Technologies. 8. Knowledge Of Voip, Pbx Systems, And Sip Trunking. 9. Experience With Network Monitoring And Diagnostic Tools. 10. Ability To Adapt To Changing Technologies And Industry Trends.

Job Responsibilities:

1. Provide Technical Support To Customers And Internal Teams Via Phone, Email, Or In-Person. 2. Troubleshoot And Resolve Network Connectivity Issues. 3. Assist With The Installation, Configuration, And Maintenance Of Telecommunications Equipment. 4. Collaborate With Cross-Functional Teams To Identify And Resolve Complex Technical Problems. 5. Conduct Regular System Audits And Performance Monitoring. 6. Document And Maintain Technical Knowledge Base And Support Materials. 7. Coordinate With Vendors And Service Providers To Ensure Timely Resolution Of Issues. 8. Train End-Users On The Proper Use Of Telecommunications Systems. 9. Stay Updated On The Latest Industry Trends And Technologies. 10. Participate In On-Call Rotation For After-Hours Support.

Top 10 Employers for Technical Support Specialist in Wired and Wireless Telecommunications (except Satellite):

1. Verizon Communications Inc. - New York, USA - www.verizon.com 2. AT&T Inc. - Texas, USA - www.att.com 3. NTT Communications Corporation - Tokyo, Japan - www.ntt.com 4. Deutsche Telekom AG - Bonn, Germany - www.telekom.com 5. Vodafone Group Plc - London, UK - www.vodafone.com 6. China Mobile Communications Corporation - Beijing, China - www.chinamobileltd.com 7. Telefónica, S.A. - Madrid, Spain - www.telefonica.com 8. Orange S.A. - Paris, France - www.orange.com 9. BT Group plc - London, UK - www.bt.com 10. T-Mobile US, Inc. - Washington, USA - www.t-mobile.com

Career Path for Technical Support Specialist in Wired and Wireless Telecommunications (except Satellite):

1. Entry-level position: Telecommunications Technician - 1-2 years 2. Junior Technical Support Specialist - 2-3 years 3. Technical Support Specialist - 3-5 years 4. Senior Technical Support Specialist / Team Lead - 5-8 years 5. Technical Support Manager - 8+ years

Top 5 Countries by Technical Support Specialist in Wired and Wireless Telecommunications (except Satellite):

1. United States 2. China 3. Japan 4. Germany 5. United Kingdom

Top 5 Countries with Established Wired and Wireless Telecommunications (except Satellite):

1. United States 2. China 3. Japan 4. Germany 5. United Kingdom