Customer Service Representative

Salary Range for Customer Service Representative in Wired Telecommunications Carriers

The salary range for a Customer Service Representative in a Wired Telecommunications Carriers company typically varies between $30,000 and $50,000 per year, depending on factors such as experience, location, and company size.

Sample Job Description for Customer Service Representative in Wired Telecommunications Carriers Industry

Job Description:

As A Customer Service Representative In A Wired Telecommunications Carriers Company, Your Primary Objective Is To Provide Exceptional Service And Support To Customers, Ensuring Their Satisfaction And Resolving Any Issues They May Encounter. You Will Be Responsible For Handling A Wide Range Of Customer Inquiries And Concerns Related To Telecommunications Services, Including Telephone, Internet, And Cable Tv.

Job Requirements:

1. High School Diploma Or Equivalent; A Bachelor'S Degree May Be Preferred. 2. Strong Communication Skills, Both Verbal And Written. 3. Excellent Problem-Solving And Decision-Making Abilities. 4. Proficiency In Using Customer Service Software And Computer Systems. 5. Knowledge Of Telecommunications Products And Services. 6. Ability To Handle High Call Volumes And Work Under Pressure. 7. Flexibility To Work In Shifts, Including Evenings, Weekends, And Holidays. 8. Patience And Empathy When Dealing With Customers. 9. Ability To Multitask And Prioritize Tasks Effectively. 10. Strong Teamwork And Collaboration Skills.

Job Responsibilities:

1. Answering Customer Inquiries And Providing Accurate Information About Products And Services. 2. Resolving Customer Complaints Or Issues In A Timely And Satisfactory Manner. 3. Assisting Customers With Billing Inquiries, Service Cancellations, And Account Changes. 4. Upselling And Cross-Selling Additional Products And Services To Customers. 5. Processing Customer Orders, Changes, And Service Activations. 6. Documenting Customer Interactions And Maintaining Accurate Records. 7. Collaborating With Other Departments To Address Customer Concerns And Resolve Complex Issues. 8. Keeping Up-To-Date With Industry Trends And Product Knowledge. 9. Providing Feedback And Suggestions For Improving Customer Experience. 10. Adhering To Company Policies And Procedures While Maintaining A High Level Of Professionalism.

Top 10 Employers for Customer Service Representative in Wired Telecommunications Carriers:

1. AT&T - Headquarters: Dallas, Texas, USA - Website: www.att.com 2. Verizon Communications - Headquarters: New York City, New York, USA - Website: www.verizon.com 3. Comcast Corporation - Headquarters: Philadelphia, Pennsylvania, USA - Website: www.comcastcorporation.com 4. CenturyLink - Headquarters: Monroe, Louisiana, USA - Website: www.centurylink.com 5. BT Group - Headquarters: London, United Kingdom - Website: www.bt.com 6. NTT Communications - Headquarters: Tokyo, Japan - Website: www.ntt.com 7. Deutsche Telekom - Headquarters: Bonn, Germany - Website: www.telekom.com 8. Telefonica - Headquarters: Madrid, Spain - Website: www.telefonica.com 9. Telstra Corporation - Headquarters: Melbourne, Australia - Website: www.telstra.com.au 10. China Telecom - Headquarters: Beijing, China - Website: www.chinatelecom.com.cn

Career Path for Customer Service Representative in Wired Telecommunications Carriers:

To attain the position of a Customer Service Representative in a Wired Telecommunications Carriers company, a typical career path involves the following positions and recommended years of experience: 1. Customer Service Associate/Representative - 0-2 years 2. Senior Customer Service Representative - 2-5 years 3. Team Lead/Supervisor - 5-8 years 4. Customer Service Manager - 8-12 years 5. Director of Customer Service - 12+ years

Top 5 Countries by Customer Service Representative in Wired Telecommunications Carriers:

1. United States 2. India 3. Philippines 4. Canada 5. United Kingdom

Top 5 Countries with Established Wired Telecommunications Carriers:

1. United States 2. China 3. Japan 4. Germany 5. United Kingdom